Zoom Video Support and Help

We use Zoom for all video events

As part of our commitment to myositis patients, we offer several live online video sessions including patient support sessions, activity sessions, and education sessions. These sessions are always at no cost to you.

Zoom is the video platform we use for all sessions. Below is information to help you download and setup your free Zoom account that you will use anytime you join one of our free sessions.

  • Zoom For Computers/Laptops

    Download and install the Zoom software on your computer or laptop.

    Visit Zoom.us/download

    Choose the first option, “Zoom Client for Meetings”

    After download, run/install it like you would any program.

    Then, create your free account.

    Zoom offers several options for account creation:

    Email: You can use your email and set up a password.

    Google: Link/Connect using your Google Account

    Facebook: Link/Connect using your Facebook Account.

  • Zoom for Smartphones/Tablets

    Download the Zoom Mobile App

    Visit Zoom.us/download

    Under the section heading, Zoom Mobile Apps:

    1. Enter your mobile phone number to have Zoom text you the link to the app.
    2. Or, Click the App Store image for iPhone, iPads or the Google Play image for Android-based devices.
    3. You can also search for the Zoom app in the App Store or on Google Play.
    4. Next, create your free Zoom account.

    Zoom offers several options for account creation:

    Email: You can use your email and set up a password.

    Google: Link/Connect using your Google Account

    Facebook: Link/Connect using your Facebook Account.

  • Joining a session

    Once you have the software/app installed,  join the session on the date/time it begins

    Now that you have the software or app installed, you can click on the join session link found on each individual events page.We suggest logging in a few minutes early.

    Each session usually has a different join link along with a meeting ID. For some, the meeting ID may be needed. It is provided on the event page for that session, under the join session button.

  • If registration is required

    There are times when we require registration for an event. It will be noted on the event itself if this is required. If so, be sure to register as soon as possible so we can get an accurate count of those attending.

    After you register, you will receive an email that includes all information, including a unique join URL to click a few minutes prior to the start of the session.

  • If you do not install Zoom ahead of time . . .

    Please note that you do not have to install the Zoom software ahead of time. We suggest that you do. 

    If you click on a join session button and do not have the Zoom software/app installed, you will be asked to install it prior to joining the session.

    If this is the case, be sure to start the process 15 minutes prior to the session start time.

  • If you have questions or need technical help

    If you have basic questions, feel free to contact us here via email.

    Or, you can also contact us using Facebook Messenger by clicking on the Messenger icon at the bottom of this page, left hand side.

    For more technical questions, please contact Zoom.us for more detail.

    Now, just visit our Events page here to get started!

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